updated 30 May 2018
1 OVERVIEW Omnibond is sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us. This privacy statement applies to information collected by the websites Omnibond manages and controls, including Omnibond.com, acilos.com, TrafficVision.com and CloudyCluster.com, referred to collectively as Omnibond.
In the normal course of business, we will collect both personal information about you and non-personal information associated with you. We will always endeavor to protect this information, hold it in confidence, and protect it from theft. In general, we utilize both non-personal and personally identifiable information that you provide to us or that we collect in the normal course of business to communicate with you about our service and product offerings and deliver those offerings in an efficient manner. For these purposes, Omnibond employees or authorized contractors and third-party agents will have access to some or all of this non-personal and personally identifiable information.
Unless specifically stated otherwise, the information you provide or that is associated with you is never shared with anyone other than Omnibond employees or authorized contractors and agents. Omnibond never trades or sells personal information except as provided in this policy.
2 HOW WE GATHER INFORMATION Omnibond and its affiliates gather and store information in many ways, including but not limited to the following:
Normal course of business: When you contact Omnibond, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about critical updates or issues.
Marketing and communications channels: Omnibond may use Twitter, Facebook, LinkedIn or other social media outlets to market and promote its offerings and services. Any communications you make with Omnibond using these media may be used by Omnibond in accordance with this policy.
Your CloudyCluster specific accounts data and information (CloudyCluster only):
CloudyCluster is a self service system that provides customers the ability to create on demand HPC resources. CloudyCluster runs in your (personal or company) AWS or GCP account. Omnibond does not have access to the information on or data uploaded to your CloudyCluster instances. As part of licensing and statistic gathering we send data back to Omnibond Central Cloud servers on the following items: AWS or GCP account and product information, statistics related to number and types of instances, duration of runtime, and relational overview of the instances. No data uploaded or results calculated in CloudyCluster instances are accessed or accessible by Omnibond or Omnibond personnel.
*All Information regarding authentication, collaborations, and other configuration information outside of what is listed above is only stored locally in the Customers AWS or GCP account including any Google Drive Sharing initiated by users. Omnibond is unable to restore your data if you have terminated or deleted it, so please backup any important information transferred or created in CloudyCluster.
4 LEGAL ACCESS TO YOUR INFORMATION We may share personal information with companies, organizations or individuals outside of Omnibond if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request.
detect, prevent, investigate or otherwise address fraud, security or technical issues.
protect against harm to the rights, property or safety of Omnibond, our users or the public as required or permitted by law.
5 WEBSITE ACTIVITY Log Files. As is true of most Websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Omnibond and parties we use for web hosting may associate your device identifiers or phone number with your Omnibond Account.
We use this information to analyze trends, to administer the site, and to track how visitors interact with the site.
Cookies. A cookie is a small file that is stored on a user’s computer for record-keeping purposes. Omnibond typically uses both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time, and can be used when you return to our site to help identify you or allow you to log in, or on other third-party sites to communicate to you via online-marketing channels. You can remove persistent cookies by following directions provided in your Internet browser’s help file.
If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited and possibly may not function.
6 MARKETING & ADVERTISING, INCLUDING ON OTHER WEBSITES We engage third-party companies, including but not limited to Google, to place and track advertisements on third-party websites. Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective customers. In addition, we may use marketing segments provided by online publishers and network advertising companies. You may choose to opt-out of such internet-advertising campaigns by visiting the Network Advertising Initiative’s Consumer Opt-Out page at https://www.networkadvertising.com/choices/ .
Network advertising companies that provide these services have their own privacy policies and are not subject to our Online Privacy Statement. Many of these companies provide ways to avoid targeted advertising provided by, or thru, them. We may base these campaigns on non-personal information collected about you (e.g. We may track site activity and then deliver ads via third-party sites related to cookies associated with these activities), or on personally identifiable information (e.g. We may select a subset of cookies associated with certain courses taken, and customize an informational campaign more relevant to, say, penetration testers than incident responders).
7 HOW WE PROTECT YOUR PERSONAL INFORMATION Omnibond safeguards the security of the data you send us with physical, electronic, administrative and managerial procedures. Likewise, we urge you to take every precaution to protect your personal data when you are on the Internet. These precautions include not storing passwords, changing your password often, using a combination of letters, numbers and symbols, and using a secure browser over a secured network.
The Omnibond website currently uses at least SSL v3 and TLS v1 encryption on all web pages where personal information is submitted in its products. This is designed to protect the confidentiality of your personal information as it is transmitted over the Internet.
Omnibond has designed its system to not store credit card numbers on our servers. Credit card numbers are submitted to a credit card authorization service. This service provides Omnibond with credit card validation information only. We do not have access to your personal financial data.
Omnibond may employ independent contractors to help manage data services, and such contractors may have access to data, similar to the access we give our employees. For example, we may choose to use a third-party application service to manage our customer relationship management activities, and Omnibond may store sales account data, including personally identifiable information, with such a service provider. We endeavor to ensure that these third-party providers are protecting your information, but we are not ultimately responsible for their practices.
8 YOUR PERSONAL INFORMATION Please email email@example.com to have any information changed or removed. We will forward a form for you to complete, depending on the complexity of the removal request, a labor fee of $100/hr for a maximum of $500 may be requested for the scrubbing if the data from our systems (specifically prior email or other social media correspondence). Sales and Marketing information can be changed or removed at no charge upon request.
9 NEWSLETTERS AND PROMOTIONAL EMAILS We currently don’t send out mass emails for marketing, we may have opt in email lists or similar services. A majority of our emails are direct one to one or a few related recipients, to help us build relationships and not just fill inboxes.
10 LINKS TO OTHER SITES The Omnibond web site contains links to other sites that are not owned or controlled by Omnibond. Please be aware that Omnibond is not responsible for the privacy or security practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
11 INFORMATION OBTAINED FROM THIRD PARTIES Omnibond does not sell or trade your personal information. We may at times receive contact lists from other organizations. We may send mailings such as brochures to physical mail addresses. If you want to remove yourself from the third party’s database, you must contact them directly. If you have questions or concerns please email firstname.lastname@example.org